Amazon India Pvt. Ltd Walk -In Drive Opening 2018 for Associate/Senior Associate -(NonTechnical) @ Coimbatore- Apply Now.

Amazon India Pvt. Ltd. Walk -In Drive Opening 2018  Associate/Senior Associate -(NonTechnical) Job Posts Download Application at www.amazon.in. Amazon India  Pvt. Ltd.Career Job has Recently Announced 2018 regarding  Associate/Senior Associate -(NonTechnical) & Various Job Openings Interested and Eligible Candidates can Download Application Through Official website. Amazon India Pvt. Ltd Walk -In Drive Opening 2018 for  Associate/Senior Associate -(NonTechnical) @ Coimbatore- Apply Now.


Amazon India Pvt. Ltd Walk -In Drive Opening 2018 for  Associate/Senior Associate -(NonTechnical) @ Coimbatore- Apply Now.

Company Name: Amazon Development Centre (India) Pvt. Ltd.

Website: www.amazon.in

Industry:
BPO / Call Centre / ITES

Functional Area:
ITES, BPO, KPO, LPO, Customer Service, Operations

Qualification: 10th, 12th, UG & PG (Any Graduates)

Job Role: Associate/Senior Associate -(NonTechnical)

Job Category: Voice

Experience: 0 - 5 years

Income:
Good Take Home, Meal vouchers , Night Shift & Overtime Allowances

Job Type:
Permanent Job, Full Time

Shift:
Any Shift

Location: Coimbatore  (Work From Home & Work from Office)

Walk -in Date: 6th Aug to 11th Aug 2018
Walk -in Time: 10.30 AM to 3.30 PM
Apply Mode: Offline





Company Profile:
  • Amazon Development Centre (India) Pvt. Ltd.
  • Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
Job Description:
  • We are hiring for Virtual Customer Service (Work From Home) & (Work from Office) only Coimbatore.
  • Current Role : Customer Service Associate (WORK FROM HOME - Chat and Voice Process) & Work from Office (Chat and Voice Process)
  • Job Type : Contract and Permanent Roles. This is a Full time Opportunity.
  • Please carry resume, passport size photograph and one Original Govt ID proof for interviews.
  • Compensation for Chat: 1.44L PA to 1.76L PA
  • Compensation for Voice: 1.58L PA to 1.94L PA 
  • Additional benefits : Sodexo,Internet Reimbursement, Night Shift allowance, Over time
  • Mandates : Internet Connection with 10Mbps and Power Back Up
  • An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Customer Service Associate- VCS- India:
  • Virtual Customer Service- It is a Work from Home model for India CS. VCS associates are expected to work from a home location approved by Amazon for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and work-like environment at home location so that associates can deliver their best in terms of productivity and quality. 
  • Knowledge & Skills Required.

Desired skills:
  • Action oriented, self-disciplined and organized
  • Effective time management skills and ability to prioritize work time to ensure productivity and department standards
  • Ability to communicate clearly with both internal and external customers
  • Good comprehension skills - ability to clearly understand and address customer issues appropriately
  • Good composition skills - ability to compose grammatically correct, concise, and accurate written responses
  • Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
  • Good typing skills.
Preferred Criteria:
  • Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.
  • Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
  • Should ensure Work-like environment with no disturbance during the work hours.
  • The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.
Customer Focus:
  • Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
  • Ability to empathize with and prioritize customer needs
  • Demonstrates interpersonal skills with a diverse customer base
  • Demonstrates conflict resolution, negotiation, and de-escalation skills
  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary
  • Ability to determine customer needs and provide appropriate solutions 
  • Maintain regular and reliable attendance, including the daily schedule as assigned
  • Flexible with the working schedule; may be expected to work weekends, holidays and events
  • Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
Problem Solving Skills:
  • Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
  • Ability to approach problems logically and rationally
  • Action oriented and self-disciplined
  • Organized and detail-oriented
  • Ability to quickly and effectively prioritize work time in various departments to meet business need
  • Ability to maintain composure in highly escalated situations

  • Qualifications required:
  • Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply .
  • Shifts: Rotational
  • Benefits: Sodexo,Internet Reimbursement, Night Shift allowance, Over time
  • Salary: Sodexo, Internet Reimbursement, Night Shift allowance, Over time sodexo, transport allowance (If applicable), Night Shift allowance, Over time
  • Industry:Internet / Ecommerce
  • Functional Area: Other
  • Role:Other
  • Employment Type: Permanent Job, Full Time
Venue:
"Amazon Development Centre India Pvt. Ltd, 
Tower-A, 3rd Floor,
 India Land Tech Park Pvt.Ltd.,
CHIL SEZ, Keeranatham Main Road,
 Saravanampatty, Coimbatore -641035"

Contact:
 HR VISHAL - 9836685054 or Whats App .
Email Id - chovish@amazon.com

Apply Mode: Offline
Amazon India Pvt. Ltd Walk -In Drive Opening 2018 for Associate/Senior Associate -(NonTechnical) @ Coimbatore- Apply Now. Amazon India Pvt. Ltd Walk -In Drive Opening 2018 for  Associate/Senior Associate -(NonTechnical) @ Coimbatore- Apply Now. Reviewed by Nandhini Jk on August 04, 2018 Rating: 5

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