Hexaware Walk-In for Quality Analyst (Any Graduate) on 3 to 14 August 2015



Company: Hexaware


Company Profile:
Hexaware is a leading Software services provider that offers powerful process-driven, high quality, cost-effective solutions specializing in Application Management, EAI, e-Commerce, ERP and Embedded Systems.

Job Role: Quality Analyst

Eligibility: Any Graduate

Experience: 1 - 3 Years

Job Location: Mumbai

Job Description:          
Responsible for monitoring agent (both call and transaction) - customer interactions against client specified policies and procedures.
Responsible for conducting calibration with all the stakeholders of business to ensure standards.
Report contact handling performance and statistics through monitoring and test contact evaluation.
Participate in huddle sessions, share inputs with Team members related to error trends, process updates and tech issues. Working in close tandem with Asst. Mgrs and SME's on the process for an excellent team and process performance.
Report contact handling performance and statistics through daily and weekly reports.

Walk-In Date: 03 Aug - 14 Aug 2015

Walk-In Time: 11:00 AM - 05:00 PM

Venue Details:

Bldg. No. 3, Sector - II,
'A' Block, Millennium Business Park,
TTC Industrial Area, Mahape,
Navi Mumbai - 400 710. 
Hexaware Walk-In for Quality Analyst (Any Graduate) on 3 to 14 August 2015 Hexaware Walk-In for Quality Analyst (Any Graduate) on 3 to 14 August 2015 Reviewed by Venkatachalam P on August 06, 2015 Rating: 5

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